Refund Policy

Last Updated: January 2025

1. Overview

At Habit Health, we strive to provide valuable educational resources and services. This Refund Policy outlines the terms and conditions for refunds and cancellations.

2. Contact Information

3. Digital Products and Resources

3.1 Refund Eligibility

For digital products such as e-books, guides, or downloadable resources:

• Refund requests must be made within 14 days of purchase
• The product must not have been downloaded or accessed
• Proof of purchase must be provided

3.2 Non-Refundable Items

The following are not eligible for refunds:

• Digital products that have been downloaded or accessed
• Products purchased more than 14 days ago
• Free resources or promotional items

4. Services and Consultations

4.1 Cancellation Policy

For scheduled services or consultations:

• Cancellations made 48 hours or more before the scheduled time: Full refund
• Cancellations made 24-48 hours before: 50% refund
• Cancellations made less than 24 hours before: No refund
• No-shows without prior notice: No refund

4.2 Rescheduling

You may reschedule appointments without penalty if done at least 24 hours in advance, subject to availability.

5. Subscription Services

5.1 Monthly Subscriptions

• You may cancel your subscription at any time
• Cancellations take effect at the end of the current billing period
• No refunds for partial months
• Access continues until the end of the paid period

5.2 Annual Subscriptions

• Refund requests within 30 days of initial purchase: Pro-rated refund minus a 10% processing fee
• After 30 days: No refund, but you may cancel to prevent future charges

6. How to Request a Refund

To request a refund:

1. Contact us at talk@quexylanghunchul.world or call +64 9 486 2220
2. Provide your order number and reason for the refund request
3. Include proof of purchase
4. Allow 5-10 business days for review

7. Refund Processing

Once your refund is approved:

• Refunds will be processed within 10 business days
• Refunds will be issued to the original payment method
• You will receive an email confirmation when the refund is processed
• It may take 5-10 additional business days for the refund to appear in your account, depending on your financial institution

8. Exceptional Circumstances

We understand that exceptional circumstances may arise. If you believe you have a valid reason for a refund outside of our standard policy, please contact us. We will review your case on an individual basis.

9. Consumer Rights

This Refund Policy does not affect your statutory rights under the Consumer Guarantees Act 1993 (New Zealand) or other applicable consumer protection laws. If a product or service is faulty, not as described, or not fit for purpose, you may be entitled to a remedy under consumer law.

10. Disputes

If you are not satisfied with our response to your refund request, you may:

• Contact us again to discuss the matter further
• Seek assistance from Consumer Protection New Zealand
• Pursue resolution through the Disputes Tribunal if the claim is within their jurisdiction

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

12. Contact Us

For questions about this Refund Policy or to request a refund, please contact us: